Do I need an account to order?
No. Guest checkout only requires an email address. Creating an account lets you save addresses, track order history, keep a wishlist and save your Regenexa AI protocols.
Frequently asked questions.
If you don't see your question here, contact us directly.
How does Regenexa AI work?
Complete a short Health Assessment and Regenexa AI builds your Personalized Educational Results instantly — no waiting queue, no purchase restriction — with recommended products, lifestyle guidance, suggested biomarkers and references.
Is Regenexa AI a real physician?
No. It is an autonomous software system, not a licensed physician, and does not replace one. See our AI Disclaimer for full detail.
What payment methods are accepted?
UAE Bank Transfer, PayPal Manual Transfer, Western Union, and Wish Money (Lebanon). We do not yet support live card payments, Apple Pay, Google Pay or crypto — this is intentional while we finish enterprise-grade infrastructure.
How does manual payment verification work?
After choosing a payment method at checkout, you complete the transfer directly with your bank/provider, then submit the reference number and a receipt image. Our team manually verifies it before the order ships — your order is never charged automatically.
How long does shipping take?
Processing begins once payment is verified, typically within 1–3 business days, then delivery time depends on your destination and carrier. See our Shipping Policy for detail.
Can I get a refund?
Refunds apply when payment cannot be verified, when an order is cancelled before shipping, or when a shipped product arrives damaged or incorrect. See our Refund Policy for full detail.
Are these products approved medicines?
Unless a specific product page states an approved indication, all Regenexa products are sold strictly for research use and are not intended to diagnose, treat, cure or prevent any disease. See our Research Use Disclaimer.
Can Regenexa AI replace my doctor?
No. Regenexa AI is not a substitute for a licensed physician. For diagnosis, treatment decisions or any medical emergency, please consult a qualified clinician directly.
How do I contact support?
Email info@regenexahealth.com or use the WhatsApp button in the corner of any page.