Last updated: 2026. This policy explains when a refund applies and how it is processed.
If our team cannot verify your submitted payment reference or receipt, your order is marked "Payment Rejected" and no funds are considered received by us. If you believe a real payment was made in error, contact us with proof and we will investigate.
Orders may be cancelled by Regenexa or requested for cancellation by the customer any time before the order status changes to "Shipped." Where payment had already been confirmed, a refund is issued to the original payment method or agreed alternative.
Once an order has shipped, it is not eligible for refund except where the product arrives damaged, incorrect, or does not match the order — contact us within 7 days of delivery with photos for review.
Approved refunds are returned via the same manual payment method used for the original order (bank transfer, PayPal, Western Union or Wish Money reversal) and are typically processed within 5–10 business days of approval, subject to the processing times of the payment method itself.
Refunds are not available for change-of-mind after shipping, for vials that have been opened or reconstituted, or where a customer supplied an incorrect shipping address.
Email info@regenexahealth.com with your order number and the reason for your request.